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About us

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Our story

In the spring of 2000 a young couple from Wyoming made the decision to move east to Southern New Hampshire. They settled in Merrimack, thousands of miles from family and friends, but they began their new life in New England with hope and optimism. Steve, a construction engineer, was employed in the HVAC installation/construction industry and Kara was an early childhood educator.

In late 2007, Steve and Kara decided they would like to explore the possibility of owning their own business, so they began the search, and in June 2008 they purchased Laconia Refrigeration a commercial refrigeration/ HVAC company in Laconia New Hampshire. This company had been servicing central and southern NH for over 35 years.

At the time of the purchase, they acquired four service vans and employed six. They leased a small 1,800-square foot space for their shop and office located in Laconia. They knew that it would take a lot of dedication and hard work to grow the business, but they were determined to provide a great working opportunity for additional employees.

By 2011, they had outgrown their small shop and office space, so they purchased a 4,500-square foot building at their current location, and in 2014 built a 2,000-square foot storage warehouse.

It did not come without a lot of bumps in the road, but Laconia Refrigeration had grown to two divisions. In the fall of 2011 they began New England Mechanical out of Waterville, Maine. Their service area had expanded into all of Maine, New Hampshire, Vermont, and some areas of Massachusetts.

Today, their customer base consists of many well-known commercial restaurants, convenience stores and markets. They service residential heating and air conditioning throughout their service areas.

Laconia Refrigeration/New England Mechanical currently has 28 employees and 20 service vans. They are dedicated to being your “comfort specialist” with all heating/air conditioning and commercial refrigeration needs.

Laconia Refrigeration/New England Mechanical has been servicing Concord, and Portsmouth, NH as well as the Portland, ME areas for over 45 years, has grown dramatically in recent years. We have grown from a one-man operation to employing 20 full-time technicians and three preventative maintenance (PMs) technicians, servicing the entire Northeast from central New Hampshire to Maine and now Vermont.
Our vans are fully-stocked with all the equipment needed to service our customers. Making payments is simple. Laconia Refrigeration/New England Mechanical accepts credit cards, as well as cash or checks. Electronic transfers from your bank to ours can be arranged. A 2% discount is allowed to any customer who pays by cash or check within 10 days of the invoice date.

01.

Service Guarantee

If you are not 100% satisfied with the service we have provided; we will refund all of your money. If our technician smokes or swears in your home, does not wear shoe covers, or leave your home without cleaning up, you do not pay for the service.

02.

Repair Guarantee

We guarantee that repairs on your equipment are fixed right or the repair is free. If a repair fails during the first year, we will repair it again at no charge.

03.

Replacement Guarantee 

We guarantee that the equipment we have installed will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment.

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Address

11 Walker Street
Laconia, NH 03246

Email

info@laconiares.com

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